Note for the team: Draft for review by the trustees and a legal adviser; must match what is registered with the payment provider.
We take the utmost care to process donations according to our donors’ instructions, online and offline. If a donation is made in error, we will help to put it right.
Requesting a refund
If you have made a donation in error — for example, the wrong amount or a duplicate payment — please write to info@curesmaindia.org within 2 days of making the donation, with:
- proof that the donation amount was deducted (for example, a bank statement or the payment confirmation);
- the original donation receipt, if one has already been issued to you.
We will respond within 7 working days of receiving a valid request. How quickly a refund reaches you depends on the payment method used.
When a refund is not possible
- If a tax-exemption (80G) certificate has already been issued for the donation.
- If the request is made more than 2 days after the donation.
If an error was made on our part, we will refund the donation and bear the costs of doing so.
Recurring donations
To change or cancel a recurring donation, write to info@curesmaindia.org at least 7 days before the next payment date.